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Accessing Databases from Off Campus
Information & Troubleshooting Guide
All current students, faculty, and staff have access to Doherty Library databases from off campus.
To login, enter your UST Webmail username (do not enter “@stthom.edu”) and your UST Webmail password. Note: Webmail accounts can be set up online through the MyStthom portal.
If you need technical assistance, contact
David Noe, Technical Services Librarian
Phone: 713-525-2183 (calls are returned Monday – Friday) |
Tips for Troubleshooting Remote Access Problems
Be sure to use your UST Webmail username and password. Do not use other logins such as those for Outlook Exchange, MyStthom, BlackBoard, or other e-mail systems. Do not enter the “@stthom.edu” part of your e-mail address. Also, visit your Webmail account through the MyStthom portal to quickly check that you are able to successfully login.
Firewall and security software may prevent access. If you get a message that the connection has been refused, or you see a “Page Not Found” error, this is the likely explanation. In the workplace, consult with your employer’s I.T. department to see if the firewall or security software can be set to allow access to our proxy server. At home, try temporarily disabling security software such as Norton Internet Security, Norton Personal Firewall, Symantec Desktop Firewall, and the like. If you gain access to the databases when the security is turned off, you have found the problem. Adjust your security settings to allow access to the proxy server and turn your security back on. For questions, contact the technical support group for your specific security product.
Pop-up blockers may interfere with the initial screen of some databases, especially Philosopher’s Index. Turn off your pop-up blocker and click on the database again.
If you have trouble with the Library of Latin Texts database, try clearing out old cookies and changing settings to check for newer versions of stored pages with every visit to the page. In Internet Explorer, these options are under Tools—Internet Options—General Tab—Temporary Internet Files—Delete Cookies. Use the Settings button in the Temporary Internet Files section to locate options for checking for newer versions of stored pages.
You need to enable Java and JavaScript. In Internet Explorer 6.0, this option is under Tools—Internet Options—Advanced. Scroll down and check off the Java (Sun) box. In Netscape 6.2, go to Edit—Preferences—Advanced. Check the boxes to enable Java and JavaScript.
Delete any old cookies and start fresh. In Internet Explorer 6.0, you can delete cookies under Tools—Internet Options. In Netscape 6.2, go to Tasks—Privacy & Security—Cookie Manager—View Stored Cookies. Delete cookies as appropriate or choose Remove All Cookies.
Cookies must be enabled. In Internet Explorer 6.0, this option is under Tools—Internet Options—Privacy—accept all cookies. In Netscape 6.2, choose Edit—Preferences—Privacy & Security—accept all cookies.
Internet Explorer and Netscape are the most widely supported browsers. Other browsers may not work equally as well. When in doubt, use Internet Explorer.
Turn off any ISP accelerators, if you are having trouble loading the initial page of a database. |
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