Blackboard Help

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Blackboard Help

Information Technology

Offices & Services

OFFICES & SERVICES

INFORMATION TECHNOLOGY

Blackboard Self Help Information - Please check the following resources before opening a support ticket:

General / Student Help:

Faculty Help:

Open a Support Ticket:

Support hours for Blackboard are from 8am-7pm. If your request is after business hours we will respond the next business day. Typical response time is between 2-4 hours.

What is your full name?
*

What is your @stthom.edu Email Address?
*
Non-stthom.edu email addresses may be filtered as spam.

What is your Phone Number?
*

What is your Celt ID?

Note: If you have a @stthom.edu email address your Celt ID is whatever comes before the @ symbol.

What is your University Affiliation? *

Is this problem associated with a specific Blackboard Course? If so please specify which.

*Example: Biology 3301 - Sec A
If multiple courses please describe below.

Please describe the problem in as much detail as possible:

*Example: I registered for this class last Friday and am still unable to log in.

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For security purposes, you must enter the codes listed below before submitting. If there are multiple words, please enter a space between the words. The system is not case sensitive.

If you have difficulty, please use the three icons on the right side of the field. The top icon will load a new set of characters. You can reload until you see characters that work for you. An icon for audio will speak the characters (note: this does not work in all browsers). There is also a help icon (?) to provide you more information if needed.