Please see the Service Request and Fees Guidelines document for a full listing of our operations, services, and fees. See below for an overview of our contact information, operations, and basic services.

Hours of Operation and Contact Information
We provide instructional classroom/lab support and scheduled special event support. On-site event setup and support by appointment only and on a first-come basis.

M-Sat 
8:00a.m. – 10:00 p.m. **
(during normal semester operation, summer hours may vary)
 
Sun 
Offices closed

**Events that require Media Services personnel to provide setup or breakdown services earlier that 8:00a.m. or later than 10:00p.m. may incur additional charges.  See the Service Request and Fees Guidelines (PDF) for details.

Contact Us

Email: media@stthom.edu
Phone: 713-525-6966 or ext 6966 on campus
Web: Media & Video Services Request Form

Please contact x6966 for classroom technology issues
We treat all classroom equipment issues with high priority and will dispatch a technician as soon as possible If you cannot reach a staff member at x6966, please call the Helpdesk at x6900 and ask that they open a ticket to dispatch a technician immediately. 

Services Overview
For a complete detailed listing of our procedures, services, fees, and lead times, please refer to the Service Request and Fees Guidelines document.

Primary Services – Instructional Media and Computer Lab Support
The Media and Video Services Department’s primary services and duties are focused on instructional technology support, media installation, maintenance, and support for integrated “smart classrooms”, presentation rooms, and some general student computer lab areas.

Additional Services – Special Events Support
In addition to instructional support, the department offers limited audio/visual support for special event needs for sanctioned and approved events for the University of St. Thomas community.  Please note that charges may apply for event support and filming.

Requesting Service

Classrooms and Labs
If you experience a media technology issue during a class, please contact x6966 

Please check your rooms and make requests in advance of the need. If you need some additional equipment for a special instructional purpose, you can use the Media & Video Services Request Form to identify and request individual pieces of equipment, or write us at media@stthom.edu to discuss your needs.  Please make requests at least 1-2 days prior to the day you need the equipment. 

Special Events
All event requests are handled on a first-come/first-serve basis. Service is not guaranteed without prior notice.  We require a minimum 5 business days notice for most events, longer for larger and more complex events.

Email: media@stthom.edu to schedule an event.  You will receive a confirmation email  If you do not make a request and receive a confirmation, your event is not confirmed.

Note: All special events and filming requests require advance notice.  Requests to facilities for room location do not provide or guarantee media or video services.  All requests for media or video support need to be made through the Media and Video Services office with enough notice to adequately plan the event needs and allocate personnel.  Any applicable charges will be discussed at time of planning, but you can refer to the following Service Request and Fees Guidelines (PDF) to get an idea of what your event may cost.