Blackboard Self-Help Information— Please check the following resources before opening a support ticket:
General / Student Help:
Open a Support Ticket:
Fall and Spring Semester Support hours:
Monday - Friday 8 a.m.-7 p.m, Saturday 11 a.m.-7 p.m, Sunday Closed.
Summer Support Hours:
Monday - Friday 8 a.m.-7 p.m, Saturday-Sunday Closed.
If your request is after business hours, we will respond the next business day. Typical response time is between two and four hours.
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What is your @stthom.edu Email Address?
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What is your Celt ID?
Note: If you have a @stthom.edu email address your Celt ID is whatever comes before the @ symbol.
What is your University Affiliation? *
Is this problem associated with a specific Blackboard Course? If so please specify which.
*Example: Biology 3301 - Sec A
If multiple courses please describe below.
Please describe the problem in as much detail as possible:
*Example: I registered for this class last Friday and am still unable to log in.
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