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Phone

713-525-6900
ithelpdesk@stthom.edu

How do I request and terminate phone service?
A. New Employees
  • Departmental supervisors are responsible for notifying IT that new service or the reassignment of existing service is required. This can be done through the IT action form provided by the IT Department.

B. Additional Service/Special Services

  • In some cases, a user may need an additional line for faxing, RSVP, answering trees, etc. If required, please contact the IT Help Desk at x6900 and give them a detailed description of the service/s desired, and they will create a work order for the appropriate parties.

C. Termination of Services

  • For employee termination requirements, an IT action form must be filled out by the departmental supervisor specifying action/s to be taken.
  • For all others, please contact the IT Help Desk at x6900.

 

Call Pilot Quick "How To" Guide
A. Logging into your voicemail box for the first time.
  1. From your assigned phone, pick up the handset and press the “Message” key (this automatically dials 3131 for you).
  2.  You will then be prompted to enter your mailbox number. Enter your extension or simply press # (the # key will automatically enter the extension of the phone you are dialing from).
  3. Enter your password followed by the # key when prompted (if this is your first time to log into your mailbox, your default password is 1 plus your extension. For example, x1234’s default password is 11234).

B. Playing and deleting a message

  1. Once logged in you can play your messages by pressing (2).
  2. Once you’ve listened to your messages, you can delete by pressing (7)(6) or simply hang up to save. **Note that storage space is limited so please delete any unnecessary messages from your VM box.

C. Recording your messages

  1. To get to the greeting menu press (8)(2). This will allow you to listen/record your internal or external messages.
  2. You can choose the external greeting by pressing (1) or the internal greeting (2).
  3. Once you have chosen either internal or external, press (2) to listen to the current recording, (5) to begin recording, and # key to stop recording. * * If you are not satisfied with your recording press (7)(6) to delete the message and start over.

D. Changing the user’s password

  1. After logging into your voicemail box, press (8)(4).
  2. The system will then guide you through the rest of the process.

E. How to check sending voicemail from a different phone or off campus

  1. Pick up any campus phone and dial x3131, enter your assigned extension followed by the # key and then enter your password followed by the # key.
  2. To check mail off campus, dial 713-525-3131, and it will work the same way as mentioned above.
  3. To send a voice mail directly to someone, you call 3132 on campus or 713-525-3132 from off campus. Then enter the extension of the person you would like to leave a message for.

 

Phone Instructions for Guinan and Augustine Hall Residence
Call transfer 
To transfer a call inside or outside your Plexar:
  • Depress switchhook; wait for dial tone
  • Enter number where call should be transferred;* you may hang up as soon as the line rings, ** or when answered, announce call and hang up

* Enter the number exactly as if you were calling the number directly.
** If busy, no answer, or wrong number, depress switchhook twice to return to original call.

Three way calling 
To add a third party to a call:

  • Depress switchhook; wait for dial tone
  • Enter number of third party
  • When third party answers—depress switchhook; three-way call is now connected

* If busy, no answer, or wrong number, depress switchhook to return to original call

Call hold
To place a call on hold and make another call:

  • Depress switchhook; wait for dial tone
  • Enter *0 ; at dial tone, call is on hold
  • To make another call, enter new number. *To return to call on hold
  • Hang up; set rings with call on the line

* To alternate between calls, depress switchhook, wait for dial tone, and enter *0.

Call forwarding 
To forward calls inside or outside your Plexar:

  • Obtain dial tone. Enter *72 ; wait for dial tone
  • Enter number where calls will be forwarded, * wait for dial tone and hang up

To cancel call forwarding:

  • Obtain dial tone. Enter *73 ; wait for dial tone and hang up.
  • Enter the number exactly as if you were calling the number directly.

Call waiting with call hold
To answer an incoming call from inside or outside your Plexar while you are on the line:

  • At signal, depress switchhook; second call is on the line

To alternate between calls:

  • Depress switchhook

To end second call and return to first call:

  • Hang up; set rings with first call on the line

The way to activate Plexar features will vary depending on the type of telephone set used.

 

International Calls
  1. To call internationally dial 9-011 the country code then the number.
  2. You will hear the tone for you to put in your long distance code. Please enter this, and your call will go through.
If you do not know the country code, consult this web page: http://www.countrycallingcodes.com/ 
IT Help Desk

IT Help Desk  

Contact the IT Help Desk for issues with IT services.
 

Learn more

Forms & Requests

Forms & Requests  

Access common request forms.

 

Learn more

Security & Protection

Security & Protection  

Learn about managing and protecting information.
 

Learn more

University of St. Thomas - Houston, TX - Educating Leaders of Faith and Character
University of St. Thomas
The University of St. Thomas, dedicated to educating leaders of faith and character, is a private institution committed to the liberal arts and to the religious, ethical and intellectual tradition of Catholic higher education. St. Thomas is Houston’s only Catholic University and was founded by the Basilian Fathers in 1947.

 

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