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Printers and Copiers

713-525-6900
ithelpdesk@stthom.edu

Printing and Copying on Campus
University Printing

If your printer is not printing

  1. Check the printer to make sure it is turned on.
  2. Check the power cable and the parallel/usb cable. Make sure they are connected to the computer and power outlet (Local printer only.)
  3. Check power cable and network cable to the wall are connected and the power outlet (Network printer only.)
  4. Make sure paper is loaded.
  5. Check the printer queue and remove any print job that is holding up the printer.
  6. Check to see if printer is out of ink.
  7. Restart computer and printer.
  8. If this does not work, call the IT Help Desk at x6900 to open a work order.

If your printer is leaving marks behind:

  1. If lines, smudges, or ghost images are printing, then replace the ink/toner cartridge. This is a sign of a bad or low cartridge.
  2. Clean up any ink/toner that has spilled in the printer.
  3. If this does not work call the IT Help Desk at x6900 to open a Work Order.

University Copiers

The University of St. Thomas has a number of Toshiba copiers from Stargel throughout the campus. Basic repairs can be done by the IT department, however mechanical repairs require calling Stargel. The University has a contract with Stargel to service, train and deliver supplies to the specified copier.

For copier repairs: Call the IT Help Desk at x6900 to open a work order. Make sure to clearly state that this is a Stargel Toshiba Copier.

To order supplies: Call the General Office and clearly state that the supplies are for the Stargel Toshiba Copiers and give them the name of the copier model. Ex. E-Studio 16, 25, 28, 45, 350, 650.

For training: Call the IT Help Desk at x6900 to open a Work Order. Make sure to clearly state that this is a Stargel Toshiba Copier and that training is requested.

IT Help Desk

IT Help Desk  

Contact the IT Help Desk for issues with IT services.
 

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Forms & Requests

Forms & Requests  

Access common request forms.

 

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Security & Protection

Security & Protection  

Learn about managing and protecting information.
 

Learn more

University of St. Thomas - Houston, TX - Educating Leaders of Faith and Character
University of St. Thomas
The University of St. Thomas, dedicated to educating leaders of faith and character, is a private institution committed to the liberal arts and to the religious, ethical and intellectual tradition of Catholic higher education. St. Thomas is Houston’s only Catholic University and was founded by the Basilian Fathers in 1947.

 

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