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How To & FAQ

713-525-6900
ithelpdesk@stthom.edu

Top 10 Frequently Asked Questions
 
1) I am having problems with my personal desktop PC or laptop. Can someone with Information Technology fix it?

Unfortunately, we cannot work on personal computers, but you can contact the Information Technology Help Desk at 713-525-6900 or ithelpdesk@stthom.edu to see if they can provide you with some tips for solving the problem.  We can assist you if you are having problems logging into myStThom, Blackboard or Webmail.

2) What do I do if I am faculty, staff or a student employee, and I am having problems with my UST computer?

Call the Information Technology Helpdesk at 713-525-6900 or email us at ithelpdesk@stthom.edu. When you call or email us, provide your name, phone number, location and a brief description of the problem including any error messages that may be appearing. If you are student employee, provide the name of your supervisor.

3) What are the differences between myStThom, Blackboard, and Webmail?

myStThom allows students to access class schedules, grades, account balances, set up payment plans and register for classes. For faculty it allows access to class rosters, their students’ transcripts and the ability to enter grades.  More…

Blackboard is an online learning system, allowing instructors to place parts or all of their courses online and giving students continual access to learning materials.

Webmail is provided to all students, faculty and staff. Email is the official electronic communication of the University. More…

For faculty and staff using Microsoft Exchange, go to Outlook and OWA FAQ.

4) How do I access myStThom, Blackboard and Webmail?

You can access all three systems from the University’s website, click on “myStThom (UST Portal) or directly by going to myStThom link.

5) How do I setup my accounts, or what if I forgot my password for one or all three systems?

For myStThom, go to myStThom accounts setup.
For Webmail, go to Webmail accounts setup.
For Blackboard, go to Blackboard accounts.

6) I have tried resetting one of my passwords as directed, and I am still having problems. What do I do? 

Call the Information Technology Help Desk at 713-525-6900 or email us at ithelpdesk@stthom.edu with a description of your problem along with your name, student ID number and birth date. If you do not know your student ID number, then call the Registrar’s office.

7) I do not like my username for accessing myStThom, Blackboard and Webmail.  Is there anyway I can have it changed?

Your new username is assigned to you based on your legal name. Information Technology cannot accept requests for specific usernames. If legal proof of a name change is on file with the Registrar’s office or Human Resources, and your official record has been changed to reflect a new legal name, you may request a username name change. Due to the integration of systems, requests will be made in between semesters.

8) I go by my middle name or a nickname, and my full name is displayed to others when I send an email. Can this be changed?

Students should contact the Registrar's office and faculty and staff should contact Human Resources to ask for your “Preferred Name” to be changed in PeopleSoft.

9) Can I buy discounted software through the University? 

Yes, contact Tony Reyna for additional information. .

10) Can I buy a computer through the University?

We do not have a purchase program for students through our computer vendor, Dell. However Dell does have a discount program available for students, faculty and staff at www.dell.com/StThomas. Please contact Tony Reyna for the required member ID to complete a purchase.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IT Help Desk

IT Help Desk  

Contact the IT Help Desk for issues with IT services.
 

Learn more

Forms & Requests

Forms & Requests  

Access common request forms.

 

Learn more

Security & Protection

Security & Protection  

Learn about managing and protecting information.
 

Learn more

University of St. Thomas - Houston, TX - Educating Leaders of Faith and Character
University of St. Thomas
The University of St. Thomas, dedicated to educating leaders of faith and character, is a private institution committed to the liberal arts and to the religious, ethical and intellectual tradition of Catholic higher education. St. Thomas is Houston’s only Catholic University and was founded by the Basilian Fathers in 1947.

 

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