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Blackboard Help


Blackboard Self-Help Information— Please check the following resources before opening a support ticket:

General / Student Help:

Faculty Help:

Open a Support Ticket:

Support hours for Blackboard are Mon-Fri 8 a.m.-7 p.m, Sat. 11 a.m.-7 p.m. Sun. Closed. If your request is after business hours, we will respond the next business day. Typical response time is between two and four hours.

What is your full name?

What is your Email Address?
* email addresses may be filtered as spam.

What is your Phone Number?

What is your Celt ID?

Note: If you have a email address your Celt ID is whatever comes before the @ symbol.

What is your University Affiliation? *

Is this problem associated with a specific Blackboard Course? If so please specify which.

*Example: Biology 3301 - Sec A
If multiple courses please describe below.

Please describe the problem in as much detail as possible:

*Example: I registered for this class last Friday and am still unable to log in.


For security purposes, you must enter the codes listed below before submitting. If there are multiple words, please enter a space between the words. The system is not case sensitive.

If you have difficulty, please use the three icons on the right side of the field. The top icon will load a new set of characters. You can reload until you see characters that work for you. An icon for audio will speak the characters (note: this does not work in all browsers). There is also a help icon (?) to provide you more information if needed.

IT Help Desk

IT Help Desk  

Contact the IT Help Desk for issues with IT services.

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Forms & Requests

Forms & Requests  

Access common request forms.


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Security & Protection

Security & Protection  

Learn about managing and protecting information.

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University of St. Thomas - Houston, TX - Educating Leaders of Faith and Character
University of St. Thomas
The University of St. Thomas, dedicated to educating leaders of faith and character, is a private institution committed to the liberal arts and to the religious, ethical and intellectual tradition of Catholic higher education. St. Thomas is Houston’s only Catholic University and was founded by the Basilian Fathers in 1947.


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