Student Resources
Are you a campus resident? Find out about Residence Life policies for safety in the halls.

Learn what every UST Celt should know about depression and suicidal thinking.

Download the Emergency Preparedness Pocket Guide for more tips on personal safety and responding to emergencies. You can also download the Pocket Guide en Español.

Disruptive Individual:
Classrooms or offices can sometimes be disrupted by individuals who are angry or troubled. This information is intended only as a general guide for faculty and staff when dealing with disruptive individuals in their work environments.
A DISRUPTIVE INDIVIDUAL may be someone who:
  • Makes threats of physical harm to you, others or themselves.
  • Has a weapon. (Refer to Armed Subjects Protocol on reverse side)
  • Behaves in a bizarre manner or exhibits unstable behavior patterns.
  • Appears to be intoxicated or under the influence of drugs. 
STEPS TO TAKE when dealing with a disruptive individual:
  • Contact the USTPD at (713) 525-3888 from a campus phone Ext. 3888.
  • Give your name, location and a brief explanation of the situation.
  • If possible, give police the name and/or description of the individual involved. 
EXPRESS YOUR AUTHORITY with non-verbal cues:
  • Maintain a confident posture.
  • Try to appear calm and in control of the conversation.
  • Smile and make eye contact with the person.
  • Speak in a clear, calm and consistent tone of voice. 
  • Do not touch your face.
  • Observe the individual’s personal space- do not stand too close.
  • Do not touch the person or attempt to restrain them.
  • Do not sign or glare at the individual. 
  • Get the individual’s attention: Use their name and ask them to sit down
  • Acknowledge their feelings: Paraphrase what they say, so they will know you are listening.
  • Offer assistance. Use the word “we” to include the individual in the solution process.
  • Offer alternatives or solutions to the individual.
  • Tell the individual how and when you can help.
  • If possible, offer to talk to the person in a more private setting. Disruptive situations can often be de-escalated by moving the individual into a less public area. Let others know if you take the individual to a more private setting.