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Are you a campus resident? Find out about Residence Life policies for safety in the halls.

Learn what every UST Celt should know about depression and suicidal thinking.

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Disruptive Individual:
Classrooms or offices can sometimes be disrupted by individuals who are angry or troubled. This information is intended only as a general guide for faculty and staff when dealing with disruptive individuals in their work environments.
 
A DISRUPTIVE INDIVIDUAL may be someone who:
  • Makes threats of physical harm to you, others or themselves.
  • Has a weapon. (Refer to Armed Subjects Protocol on reverse side)
  • Behaves in a bizarre manner or exhibits unstable behavior patterns.
  • Appears to be intoxicated or under the influence of drugs. 
 
STEPS TO TAKE when dealing with a disruptive individual:
  • Contact the USTPD at (713) 525-3888 from a campus phone Ext. 3888.
  • Give your name, location and a brief explanation of the situation.
  • If possible, give police the name and/or description of the individual involved. 
 
EXPRESS YOUR AUTHORITY with non-verbal cues:
  • Maintain a confident posture.
  • Try to appear calm and in control of the conversation.
  • Smile and make eye contact with the person.
  • Speak in a clear, calm and consistent tone of voice. 
 
BEHAVIOR CUES TO AVOID:
  • Do not touch your face.
  • Observe the individual’s personal space- do not stand too close.
  • Do not touch the person or attempt to restrain them.
  • Do not sign or glare at the individual. 
 
GENERAL ANGER MANAGEMENT TACTICS:
  • Get the individual’s attention: Use their name and ask them to sit down
  • Acknowledge their feelings: Paraphrase what they say, so they will know you are listening.
  • Offer assistance. Use the word “we” to include the individual in the solution process.
  • Offer alternatives or solutions to the individual.
  • Tell the individual how and when you can help.
  • If possible, offer to talk to the person in a more private setting. Disruptive situations can often be de-escalated by moving the individual into a less public area. Let others know if you take the individual to a more private setting.