1. Is it possible to opt-out of the Emergency Notification System?
  2. I want to add or change my phone number and email address to receive University/College messages, what should I do?
  3. What contact data should I provide the University/College?
  4. I heard that my classmate received a message(s) from UST. I did not. Why?
  5. I received the message but my answering machine cut it off. Why?
  6. I received the message on my cell phone but it kept looping/repeating. Why?
  7. Recipients in my community have Caller ID blocking. Will our messages get through?
  1. Is it possible to opt-out of the Emergency Notification System?
    No. This system will used only for emergency notifications to faculty, staff and currently enrolled students.  It will be the official communication method for notification the campus of emergencies.

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  2. I want to add or change my phone number and email address to receive University/College messages, what should I do?
    Update your contact information via the University’s portal, myStThom.

    As a student, update your emergency contact information by

    1. Logging into myStThom then
    2. Click on "Student Self Service"
    3. At the bottom under "Personal Information" select the drop down and choose "Email Addresses" or "Phone Numbers"

    As a faculty or staff, update your emergency contact information by

    1. Logging to myStThom then
    2. Click on "UST Employee Self-Service"
    3. Click on "Update Phone Number" Or "Update Email Address"


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  3. What contact data should I provide the University/College?
    The best emergency contact number is probably your mobile phone. Please provide multiple phone numbers where we can reach you.

    For students, we are requesting that the following be provided:

    1. Home
    2. Business
    3. Cellular
    4. Other
    5. Hearing Impaired Phone
    6. SMS Text Messaging

    For faculty and staff, we are requesting that the following be provided:

    1. Home
    2. Campus (cannot be modified)
    3. Cellular
    4. Other
    5. Business
    6. Business
    7. Hearing Impaired Phone

    In addition for faculty, staff and students, we will use Connect-ED to send you email notifications. You may provide us with one email address, a home address. A message will be sent automatically to your UST campus email address.



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  4. I heard that my classmate received a message(s) from UST. I did not. Why?
    As a student, you should verify your information has been updated in myStThom.  If the information is incorrect, update the information or contact the Registrar’s Office to have your information updated. If the information is correct, contact ens@stthom.edu to have your information verified in Connect-ED. As faculty or staff, you should verify your information has been updated in myStThom.  If the information is incorrect, update the information or contact the Human Resources Office to have your information updated. If the information is correct, contact ens@stthom.edu to have your information verified in Connect-ED.

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  5. I received the message but my answering machine cut it off. Why?
    The system attempts to detect what type of response it is receiving on the other end of the line. In most cases, the system accurately detects an answering machine and the message plays correctly. In rare instances, the system incorrectly detects a live person and starts to deliver the message prior to the start of the recording. In other cases, the answering machine allows only a limited time for recording (often, one minute), thus cutting off the message prior to full delivery. Limiting message length to one minute will minimize the chances of messages not being delivered in full.

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  6. I received the message on my cell phone but it kept looping/repeating. Why?
    The system does its best to detect whether it has reached a live person or an answering machine. Sometimes when there is ambient noise, the system detects an answering machine. When this happens, it waits for a brief moment of silence before starting to play the message. If the environment is noisy, the recipient can simply use the mute feature on his/her phone or move to a quieter location to prevent the message from looping or repeating.

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  7. Recipients in my community have Caller ID blocking. Will our messages get through?
    Yes. Because the Connect-ED system sends UST Caller ID information, your calls will not be blocked by the Caller ID blocking feature. If your account is authorized to change Caller ID settings, click on the ACCOUNT INFO link followed by the SITE INFO tab on that screen. Change the MAIN PHONE number field to represent the Caller ID that you wish to display for future calls sent through your account.

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