How do I opt-in to receive text messages from my institution? As a student, you can opt-in by providing a text-enabled phone number via "Student Self Service" at myStThom. If you are an employee, you can provide your text-enabled phone number via "UST Employee Self-Service" at myStThom. Both employees and students should add the text-enable phone number to a phone type of “SMS Text Message” under the “Update Phone Number” section of your Self Service section of myStThom.
What happens after I sign up (opt-in) for text messaging via myStThom? After you sign up online, the Blackboard Connect® service will automatically send a text message to your mobile phone to confirm your request. This occurs during business hours between 10am – 6pm PST.
From what number will these text messages display? You will see 23177 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as “UST Alert” so that you can quickly recognize this number as the official source of the University of St. Thomas’ messages.
If I sign up at night, when will I receive the confirmation message? The confirmation messages are sent during business hours (10am to 6pm PST). Since we upload data into the Blackboard Connect service every day at 2:00am you should expect the confirmation request to arrive the following day during business hours after the upload has taken place.
I did not receive a confirmation message. What happened? Please check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent? No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts from us. However, you may also test to find out by texting the word “SUBSCRIBE” to 23177 and you will receive a reply with the following:
UST ALERT: This phone number has already been opted in. More info text reply "HELP" or "STOP UST" to opt-out
What if my information is not registered with the school, but I want to receive alerts anyway? Can I text 23177 to “SUBSCRIBE UST” and still receive messages? No, you will not receive messages. If you are not part of the school’s contact database, and you try to subscribe, you will receive the message:
You have not followed the Opt-In/Out process correctly. More info text HELP or go to www.blackboardconnect.com/sms