Help Desk & FAQ

Generated by emailing the Help Desk at ithelpdesk@stthom.edu

Emergencies

In case of campus-wide service outage, call the Help Desk at 713-525-6900 and listen to all the options before making a selection.

The IT helpdesk is available to assist you with your myStthom, webmail and Blackboard accounts as well as your CELT login ID (CLAS).

Contact Information

• Phone: 713-525-6900
• Email: ithelpdesk@stthom.edu

IT Help Desk Hours

• Monday - Thursday: 8:30 a.m. to 5:30 p.m. 
• Friday: 8:30 a.m. to 5:00 p.m. 
• Saturday: Closed
• Sunday: Closed

Media Services (for Classrooms)

• 713-525-6966 (business hours only)
• media@stthom.edu
• More Info

Blackboard Help

• Help with Blackboard, email bbhelp@stthom.edu, or call 713-942-5969
• Student Blackboard Tutorials
• Reset password

Blackboard Support Hours

• Monday - Friday: 8:30 a.m. to 6:30 p.m. 
• Saturday: 10:00 a.m. to 6:30 p.m.
• Sunday: Closed

Helpful Links

• How to and FAQs (Frequently Asked Questions)
• IT Solution Center
• Celt Login Activation
• Celt Logon Management Page
• Reset password
• Celt ID and Password FAQ
• Webmail for Mobile